Track your repair
Every order gets an email at each stage, and the link in your order email shows the status live. Your module is never out of sight: arrived, on the bench, done and shipped back with tracking — each gets an email. Need more? Send your RMA below and we reply with exactly where your module is.
The stages
Your RMA number and order summary come by email as soon as you place the order. After that, each stage below sends its own email.
- 1PaidRMA issued and the prepaid label emailed — we are waiting on your moduleEmail: “Payment received, with your prepaid label and its tracking number”
- 2ReceivedDelivered to the lab and checked in under your RMAEmail: “We received your module”
- 3On the benchRead, tested and repaired (or your data cloned onto a refurbished unit). If the bench finds anything that changes the job, we email you before doing anything that changes the priceEmail: “Your module is on the bench”
- 4Bench work doneFinal test before it shipsEmail: “Bench work complete, final testing”
- 5Shipped backOn its way at the speed you chose, with trackingEmail: “Your module is on its way back, with the return tracking number”
- 6DeliveredYour warranty runs from the day it shippedEmail: “Delivered — thank you, then a short note asking how we did”
Your order status page
Every email we send about your order carries a link to its status page. It shows:
- your RMA number, the service and the date you ordered;
- each stage, and the date of each main step;
- both tracking numbers — your box to the lab, and the return to you — each linked to the carrier;
- while we wait for your module, the link to print your prepaid label again.
It does not show payment details or your full address. The link is unique to your order, so keep it the way you keep the email.
Haven't shipped it yet?
If your module has not reached us 4 days after payment, we send one reminder with your prepaid label. If your plans changed, reply to that email and tell us. Under our terms, an order canceled before your module ships to us gets a full refund.
Can't find our emails?
They come from repairs@absmodulelab.com. If they are not in your inbox, check your spam or junk folder. Still nothing? Use the form with your RMA, or email us. If your status page says the order is on hold, check your email for a message from the lab.
Ask for a status
Your RMA number starts with ABS- and is on every email about your order. No RMA to hand? Use the email address you ordered with.